FAQs

We travel to meet them locally, build relationships, and learn about their craft and process. It's a hands-on process, but we love it and believe that it's essential to creating a meaningful and sustainable partnership with our artisans. Each artisan has a different style of work and experience so we tailor our approach with each individual. 

If you receive a broken or damaged object, please let us know within 10 days of receiving it and send us pictures of the damage. As some of our products are fragile or made of natural materials, we will review the case and work with you to ensure a satisfactory outcome, which may include a refund or replacement. Our goal is to make sure you're happy with your purchase.